Refund Policy
Last updated: 2026-08-19
This policy explains when and how you can get a refund for your NLO Studio subscription (nlostudio.com). The seller is PE NIKOLAICHUK OLENA, a sole proprietorship registered in Ukraine. Payments are processed by Paddle.com Market Limited as Merchant of Record.
14-day refund window
If the service is not right for you, contact us within 14 days of payment and we will refund the full amount. No explanation required. This applies to your first payment and to every automatic subscription renewal.
How to request a refund
Email support@nlostudio.com from the address your subscription is registered to and include the payment date. We reply within 48 hours. You can also contact Paddle directly at paddle.net using the order number from your payment receipt.
When you get the money
Once approved, Paddle refunds to the same card or account used for payment. It usually clears in 3–10 business days — the exact timing depends on your bank, not on us.
Cancelling a subscription
You can cancel at any time in your account settings or by emailing support@nlostudio.com. Access continues until the end of the period you already paid for and no further charges are made. Cancelling on its own does not refund the current period — request a refund under the rules above for that.
Generated content and credits
Generation credits spent before a refund request are not restored — we have already paid the AI providers for that work. If less than 20% of the month's credits were used, we refund in full; above that, we refund the remaining share pro rata. We always show the exact amount before processing.
What we do not refund
We may decline a refund if: more than 14 days have passed since payment; there are signs of abuse (repeated refunds, stolen cards, mass sign-ups); the terms were breached and the account was suspended. In any such case we will explain the reason in writing.
Contact
PE NIKOLAICHUK OLENA Email: support@nlostudio.com Website: https://nlostudio.com